Employment » Learning and Development Manager

Department: Operations

Job Type: Full Time

Job Hours: 40 hours per week

Job Duties: • Designs, develops, and delivers instructor led, self-paced, e-learning training and curriculum aligning with the Graves Gilbert Clinic strategic initiatives.
• Initiates needs assessments with leaders and departments across the organization to provide coaching on instructional design and mode of delivery.
• Develops measurable certification paths for relevant positions.
• Collaborates with managers/supervisors to conduct refresher and scheduled training; including patient focused solutions, patient experience, and soft skills training.
• Manages the Learning and Development budget.
• Designs instructional tools and job aids to be utilized by departments for training and development.
• Directs, creates, and delivers training plans during the external and internal onboarding process.
• Schedules training during the onboarding process with other associates and leaders.
• Administers, creates, and assigns curriculum in Health Stream and other training systems.
• Manages and tracks external training; including vendor management, evaluations, transcript additions, and invoices.
• Coaches, mentors, and motivates associates to create enthusiasm in learning and development.
• Creates instructional guides and presentations.
• Researches and remains current on new development trends and other related information relevant to creating learning.
• Researches, schedules, and participates in demos with new learning/training vendors and presents recommendations.
• Manages and coordinates all Intern Programs, assignments, evaluations, etc.
• Administers and updates the Learning and Development section of the Sharepoint with learning tools and information for associates.
• Forecasts and plans an annual training calendar aligning with upcoming rollouts, promotions and strategic initiatives.
• Tracks and follows up on all completion deadlines for training with associates and managers.
• Manages and maintains training records and assures employee’s certification, licenses and accreditations.
OTHER DUTIES AS ASSIGNED OR NECESSARY

Requirements: • Bachelor's degree in Health Care Administration, Business Administration, Instructional Design, Education, or a related field required. Master’s degree preferred.
• 3 years of experience in developing and facilitating training.
• 2 years of leadership experience preferred.
• Equivalent work experience may be substituted for education requirement.
• Ability to be a change champion for the organization.
• Ability to influence and mentor others.
• Excellent time management, organizational, and communication skills.
• Detail oriented and demonstrated decision making skills.
• Demonstrated relationship building, problem solving, and influence skills.
• Demonstrated professionalism and confidentiality is required.
• Demonstrated experience in curriculum development and learning facilitation.
• Demonstrated presentation skills and passion for developing others.
• Adult learning and instructional design experience preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to learn new systems quickly.
• Electronic Health Record systems experience required. Allscripts Touchworks preferred.
• Thorough knowledge of medical terminology.
• Excellent communication and project management skills, along with the ability to be self-directed.


Available: immediately

Graves-Gilbert Clinic offers a competitive benefit package for full-time positions and we are an Equal Opportunity Employer.

  • All positions require a minimum of a High School Diploma or a GED and a current completed application.
  • You may obtain an application by stopping by the front desk at the Clinic. Employment applications are also posted here for printing out and mailing in.
  • Applicants qualified for consideration for available job openings will be interviewed by the Human Resources Department and given any tests required for the job.
  • We keep applications on file for 6 months.
  • We do not accept phone calls regarding employment.

Graves Gilbert Clinic Employment Application

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

If you are applying for more than one position, please just send one application and list all positions you are applying for in the first form field.